Contents
1. Overview
This Privacy Policy describes how Vantage Revenue LLC ("Vantage Revenue," "we," "us," or "our") collects, uses, shares, and protects information in connection with the G Scale Hub platform and related services (collectively, the "Services").
This policy applies to information about:
- Visitors to our website at gscalehub.com;
- Representatives of customer businesses that subscribe to the Services ("Customers");
- Individuals who interact with us, such as prospective customers and applicants.
For information about how we process data on behalf of our Customers, see Section 5 below.
2. Scope of this policy
This policy does not cover the privacy practices of third parties, including any websites, applications, or services that our Customers operate or that we link to. Customers are independently responsible for their own privacy practices, including the collection and use of information from their end customers.
If you are an end customer of a business that uses G Scale Hub to manage its operations, the privacy policy of that business governs how your information is collected and used. You should contact that business directly with any privacy questions about its services.
3. Information we collect
3.1 Information you provide
We collect information you provide directly, including:
- Account information: name, email address, phone number, business name, business address, and login credentials;
- Billing information: payment method details (processed by our payment processor; we do not store full card numbers), billing address, and tax identifiers;
- Communications: the content of emails, support requests, and other communications you send to us;
- Demo and prospect information: information you submit through demo request forms or sales conversations.
3.2 Information collected automatically
When you use the Services, we automatically collect:
- Usage data: features accessed, actions taken, pages viewed, timestamps, and session duration;
- Device and connection data: IP address, browser type, operating system, device identifiers, and approximate geographic location;
- Log data: server logs and diagnostic information related to the operation of the Services.
3.3 Information from third parties
We may receive information from third-party services that you connect to the Services, including payment gateways and other tools, as authorized by you and as needed to provide the Services.
4. How we use information
We use the information described above for purposes including:
- Providing, operating, maintaining, and improving the Services;
- Processing transactions, including subscription billing and invoicing;
- Authenticating users and securing accounts;
- Communicating with you about the Services, including updates, security notices, and service announcements;
- Responding to inquiries, providing customer support, and resolving issues;
- Analyzing usage patterns to improve features, performance, and user experience;
- Detecting, preventing, and responding to fraud, abuse, security incidents, and other harmful activity;
- Complying with legal obligations, enforcing our agreements, and protecting our rights;
- Marketing the Services to current and prospective customers, subject to applicable law and your preferences.
5. Our role as a service provider
When our Customers use the Services to manage their own end customers' information ("Customer-Submitted Data"), we process that information on behalf of and at the direction of the Customer. In this context, the Customer is the controller of Customer-Submitted Data, and we act as a processor or service provider.
This means:
- We process Customer-Submitted Data only in accordance with the Customer's instructions and our agreement with the Customer;
- We do not use Customer-Submitted Data for our own marketing or product development purposes except in aggregated or de-identified form;
- End customer privacy rights (access, deletion, correction, etc.) should be directed to the Customer business, not to Vantage Revenue.
Our Terms of Service govern our obligations to Customers regarding Customer-Submitted Data.
6. How we share information
We do not sell personal information. We share information only as described below.
6.1 Service providers
We share information with third-party service providers that help us operate the Services, including cloud hosting providers, analytics providers, payment processors, customer support tools, and security and fraud-prevention vendors. These providers are bound by contractual obligations to use information only as needed to provide their services to us.
6.2 Third-party integrations you connect
When you connect a third-party service to the Services (such as a payment gateway), we share information with that service as needed to provide the integration, at your direction.
6.3 Legal and safety
We may disclose information when we believe in good faith that disclosure is necessary to comply with applicable law, legal process, or government request; to enforce our agreements; to detect or prevent fraud, security, or technical issues; or to protect the rights, property, or safety of Vantage Revenue, our Customers, or others.
6.4 Business transfers
If Vantage Revenue is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.
6.5 With your consent
We may share information for other purposes with your consent or at your direction.
7. Cookies and tracking
We use cookies and similar technologies to operate the Services, remember your preferences, analyze usage, and support our marketing. Categories include:
- Strictly necessary: required for the Services to function, including authentication and security;
- Functional: remember your preferences and settings;
- Analytics: help us understand how the Services are used so we can improve them;
- Marketing: support our marketing campaigns and measure their effectiveness.
You can control cookies through your browser settings. Disabling cookies may limit functionality of the Services. Where required by law, we obtain consent before placing non-essential cookies.
8. Data retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it in the ordinary course of business.
For Customer-Submitted Data, retention is governed by our agreement with the Customer. Upon termination, we will make Customer Data available for export for thirty (30) days, after which we may delete it.
9. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. These include encryption in transit, access controls, monitoring, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. International data transfers
We are based in the United States. If you access the Services from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where our service providers operate. By using the Services, you consent to such transfers. Where required by law, we implement appropriate safeguards for international transfers.
11. Your rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access information we hold about you;
- Correct inaccurate information;
- Request deletion of information;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Receive a copy of your information in a portable format;
- Lodge a complaint with a supervisory authority.
To exercise these rights with respect to information we hold as a controller, contact us at the address below. If your request relates to Customer-Submitted Data, please contact the Customer business directly.
12. California privacy rights
If you are a California resident, the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA") provide additional rights regarding personal information.
Categories of personal information we collect: identifiers (name, email, IP address), commercial information (subscription and billing data), internet activity (usage data), geolocation data (approximate), and professional information (employer, role).
Sources: directly from you, automatically through your use of the Services, and from third-party services you connect.
Purposes: as described in Section 4 above.
Sale or sharing: we do not sell personal information, and we do not share personal information for cross-context behavioral advertising as those terms are defined under California law.
Your CCPA/CPRA rights: right to know, right to delete, right to correct, right to opt out of sale or sharing (not applicable to us), right to limit use of sensitive personal information (not applicable to us), and right to non-discrimination for exercising your rights.
To exercise these rights, contact us at privacy@gscalehub.com. We may need to verify your identity before responding.
13. Children's privacy
The Services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it.
14. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last updated" date. For material changes, we will provide notice by email or through the Services. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.
15. Contact
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Vantage Revenue LLC
427 N Tatnall St #79043
Wilmington, DE 19801
United States
Privacy Inquiries: privacy@gscalehub.com
Legal Inquiries: legal@gscalehub.com
Web: gscalehub.com